This Privacy Policy outlines how your personal information is collected, stored, used, and shared when you interact with Nicofresh, whether offline or online through www.nicofresh.com (referred to as the “Site”).
Personal Information Collection:
When you visit the Site, we automatically gather certain information about your device, such as web browser details, IP address, time zone, and cookies installed on your device. Additionally, while browsing the Site, we collect data about the specific web pages or products you view, referral sources, and your interactions with the Site. This collected information is referred to as “Device Information”.
We collect Device Information through various technologies:
- “Cookies”: Data files placed on your device that often include an anonymous unique identifier.
- “Log files”: Records of actions on the Site, capturing data like IP address, browser type, and timestamps.
- “Web beacons”, “tags”, and “pixels”: Electronic files that track browsing behaviour on the Site.
When you make a purchase on the Site, we gather specific details from you, including your name, billing and shipping addresses, payment information (such as credit card numbers), email address, and phone number. This information is referred to as “Order Information”.
Moreover, when you interact with Nicofresh offline or on the Site, you may provide additional information by filling forms or corresponding via phone, text, email, or in person. This information may include your name, contact details, demographic information, health data, survey responses, and more.
Social Network Services:
If you link your account to a social networking service (e.g., Instagram, Facebook), we may obtain information provided by these services, including your name, email address, birthday, location, interests, and more.
Personal Information Use:
We utilise Order Information to process orders, manage payment details, arrange shipping, and issue invoices or order confirmations. Additionally, this information helps us:
- Communicate with you
- Screen orders for potential risks or fraudulent activities
- Provide information, marketing, and advertising based on your preferences
Device Information aids us in detecting potential risks or fraud, optimising the Site, and generating analytics to understand customer browsing behaviour and campaign success.
We may use survey responses, feedback, and comments for research purposes, including product development, marketing strategy enhancement, and new service creation.
Nicofresh sends information about our products/services to existing and potential customers, which may include newsletters, offers, promotions, and more.
Sharing Your Personal Information:
We share your Personal Information with third parties to help us use it effectively. For example, we use WooCommerce to manage our online store and Google Analytics to understand customer behaviour on the Site. We may also disclose your information to comply with legal obligations or protect our rights.
Behavioural Advertising:
We use Personal Information to provide targeted advertisements and marketing communications tailored to your interests. You can opt out of targeted advertising through various platforms, such as Facebook and Google.
Do Not Track:
We do not change our data collection practices based on Do Not Track signals from your browser.
Your Rights:
If you are a European resident, you have rights regarding access, correction, deletion, objection, and data portability concerning your personal information. Contact us if you wish to exercise these rights.
Data Retention:
We retain Order Information unless requested for deletion. Personal information is stored securely using online and offline protection measures.
Changes:
This privacy policy may be updated to reflect changes in practices, operational needs, or legal requirements. The last update was on 11th March 2024.
Minors:
The Site is not intended for individuals under 18. Parents or guardians should contact us if they discover their child provided Personal Information without consent.
Contact Us:
For more information, questions, or complaints about our privacy practices, email us at info@nicofresh.com.