Thank you for your recent purchase from Nicofresh Vaping.
In the event that your device experiences any malfunctions within the initial 30 days of purchase, you have the option to return it for repair or replacement. However, please note that this policy does not cover faults resulting from heavy or improper use, or physical damage.
To initiate the return process, please contact our customer service team at info@nicofresh.com. Provide a detailed description of the issue, and we will guide you through the steps to safely return the device or part. Please include a note in the package containing your original order number, a brief description of the problem, as well as your contact details and full address. Keep in mind that certain components of the e-cigarette, such as the atomizer, battery, and coil, may require periodic replacement.
If you wish to return or exchange a product due to a change of mind or purchasing error, you have up to 30 days from the date of purchase to do so. The device must be returned in its original packaging, unopened, and unused, with no damage to the original box. Before sending the device, please contact us at info@nicofresh.com to notify us of your intention.
Please be aware that damaged products or returns initiated after the 30-day period will not be eligible for a refund or replacement.
Upon receiving your item, our team will conduct an inspection and process your replacement or refund accordingly. Refunds will be issued through the original payment method used during the purchase and may take up to 10 working days to reflect in your bank account.
For further inquiries regarding your eligibility for a refund or replacement, please reach out to our customer service team at info@nicofresh.com or send us a message through our Facebook at www.facebook.com/vapenicofresh.
Return Address:
Nicofresh
Unit 26
North City Business Centre
Belfast
BT15 2GG
