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Click & Collect Policy

Exciting news for our Nicofresh customers! We're pleased to introduce our Click & Collect service at the Kix Kiosk, operated by the same dedicated team behind Nicofresh. Please note, we only offer Click & Collect at our Kiosk in Castle Court, Belfast.

Here's what you need to know:

Order Processing Time:

  • Orders placed before 12pm will be ready for collection from 2pm on the same day. This applies only to orders placed Monday to Friday.

Confirmation Process:

  • Once your order is placed, you'll receive a confirmation email confirming receipt.
  • You'll receive a follow-up email confirming the completion of your order. This indicates that your items have been carefully packaged at our warehouse and are now ready to be transported to our Kiosk.

Collection Details:

  • When collecting your order at our Kix Kiosk, remember to provide your name and address for verification.


  • Items can be returned either to the Kiosk or sent back to the warehouse, which is shared with our sister company Kix. For detailed return instructions, please refer to our returns policy.

Operating Hours:

  • Monday – Wednesday: 9am to 6pm
  • Thursday: 9am to 9pm
  • Friday – Saturday: 9am to 6pm
  • Sunday: 1pm to 6pm

Please note, bank holiday opening hours may vary.

Contact Information:


Our Commitment to You:

  • Rest assured that Kix is run and managed by the same dedicated team that looks after Nicofresh. You can expect the same excellent service and attention to detail that you know and love.

Note: Please be aware that during peak periods, there may be delays in order processing. Your patience is appreciated.

Thank you for choosing our Click & Collect service. We can't wait to serve you at the Kix Kiosk!

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© 2024 Nicofresh. All rights reserved.
Rossport Group Limited, Unit 12, North City Business Centre, 2 Duncairn Gardens, Belfast, United Kingdom, BT15 2GG. VAT NO: 247598555, COMPANY NUMBER: NI629303