You can return any unpackaged, unused goods for up to 30 days if you have changed your mind or ordered the wrong item. Please see our returns policy for more information here.
Due to ongoing postal delays, we strongly recommend choosing our Priority Service. This is a £5 cost, or free on orders over £50.
No, you do not need to create an account to order. However, by creating an account first you are automatically signed up to our loyalty points scheme, where you earn loyalty points with every purchase that you can use to get money off your next order.
Simply click on the account icon in the top right corner of the site and log in to be able to see your account details.
Your password can be reset by visiting this page.
This is a security feature to keep your data safe. Following multiple incorrect login attempts your account will be temporarily locked. This generally lasts 20 minutes and following this you will be able to login again.
Create an account by clicking on the account icon in the top right corner, and you will automatically be entered into our loyalty points scheme. Remember to log in every time you make a purchase, otherwise your points will not be registered.
You can access your loyalty points by going to your account and clicking on the ‘Points’ tab. This will show a record of points acquired.
When you purchase anything of the Nicofresh Vaping website, once you create an account every £1 you spend equates to 5 loyalty points. 500 points are equal to £5, which you can then use at checkout to deduct from the overall cost of your order.
Once you add your desired items into basket and go to the checkout page, you will be prompted at the top of the page to use your points that you have built up on your previous orders. Simply click apply to avail of this. You must have a minimum of 500 points to be prompted to use.
You can access your orders by going to your account and clicking on the ‘Orders’ tab. This will show a record of orders.
Yes, your order can be cancelled. If your order has been dispatched and you no longer require it, you can return your order back to Nicofresh for a full refund, providing it is unused and still in its original packaging.
Once you add your desired items into your basket and go to the checkout page, you will be able to add a coupon code below the products. You will need to be logged in to your account to use coupon codes.
No. You can only use one coupon code per order.
Postal orders will be dispatched via Royal Mail 48hr. Orders can arrive within 1-3 days, however we must allow up to 7 business days for Northern Ireland and up to 10 business days for Republic of Ireland.
If you require a tracking number for your DPD Priority order, please contact info@nicofresh.com. Please note we cannot provide tracking numbers for orders dispatched via Royal Mail 48hr.
We ship to the UK and Ireland daily.
Cut off for DPD/Priority Orders is 11:30am. Standard Delivery orders placed before 2pm, will be dispatched same day.
£3.95 for standard and £5 for priority.
Spend over £20 to qualify for free standard shipping via Royal Mail.
Spend £50 to qualify for free priority delivery via DPD Ireland.
Yes, next day delivery via DPD Ireland is available for orders placed before 11:30am Monday-Thursday. If your order is placed after 11:30am on Thursday, it will be dispatched Friday and delivered Monday. DPD orders to mainland UK is 2 days.
Please contact our customer support at info@nicofresh.com if you’ve experienced an issue with your order or shipping. Please see our returns policy for more information here.
Please contact our customer support at info@nicofresh.com to arrange a return. Please see our returns policy for more information here.
You can return any unpackaged, unused goods for up to 30 days if you have changed your mind or ordered the wrong item. Please see our returns policy for more information here.
